Quick answer
Does JapanProxies give refunds?
Yes, for plans, in the cases listed below: Within 72 hours of purchase, a residential plan is credited back to your balance if you used less than 20% of its traffic and no more than 1 GB; a plan that does not work, and that support cannot fix within 24 hours, is credited back in full. Dedicated ports: within 24 hours of delivery (2 hours for a 1-day port), the port is credited back to your balance in full if it does not work and we cannot fix or replace it, or if it has carried less than 500 MB. A port we cannot deliver within 24 hours is credited back in full. If a port stops working later and support cannot fix it within 24 hours, the lost days are credited back. Top-ups are not paid back, except where the law requires it. A refunded plan goes back to your JapanProxies balance, where it stays available for any later plan. Unused balance stays on your account and never expires, but it is not paid back, except where the law requires it. You ask by email; no KYC is needed. Refunds are issued by ProxyGoat LLC.
1. When is a plan refunded?
- Residential plans: within 72 hours of purchase, if you used less than 20% of the plan's traffic and no more than 1 GB. A plan that does not work, and that support cannot fix within 24 hours, is credited back in full.
- Dedicated 4G/5G ports: within 24 hours of delivery (2 hours for a 1-day port), if the port does not work and we cannot fix or replace it, or if it has carried less than 500 MB. A port we cannot deliver within 24 hours is credited back in full. If a port stops working later and support cannot fix it within 24 hours, the lost days are credited back.
- Orders not delivered after the required payment confirmations.
In each case the price is credited back to your balance in US dollars.
2. How do I ask for a plan to be credited back?
Write to support
Email [email protected] with the subject "Refund request". If your account has an email address, write from it.
Name the order
Give the date, the product (residential plan or dedicated port) and the plan size.
Say what happened
One or two sentences are enough, for example "bought by mistake, unused" or "port never delivered".
3. Where does the refund go?
To your JapanProxies balance, once support approves it. We do not send crypto back to a wallet. Support confirms the amount by email. Email replies within 12 hours, 7 days a week.
4. What is not refundable?
- Top-ups: they are credited to your balance and are not paid back, except where the law requires it.
- Plans outside the cases in section 1, including traffic already used.
- Port time already used, outside the cases in section 1.
- Accounts closed for abuse under the acceptable use policy, including their balance.
- Network fees of your own transfer.
- Funds sent on the wrong network or after a payment request expired, when they cannot be recovered.
5. Chargebacks
Crypto payments are final once confirmed, so there is no chargeback route. This policy is the way to get a plan credited back.
6. Changes
We may update this policy. A change applies to purchases made after the date at the top of this page; important changes are listed in the changelog.