# Service status

> JapanProxies service status: the gateway, client area, checkout, crypto payment confirmations and mobile rotation API. Incident log and how to report a problem.

- URL: https://japanproxies.com/status/
- Last updated: 2026-10-13
- Publisher: JapanProxies (https://japanproxies.com)

What we monitor, where live status will appear, and the incident log, with real dates only.

**Quick answer — Is JapanProxies working right now?**

**JapanProxies** tracks five systems: the proxy gateway, the client area, checkout, crypto payment confirmations and the mobile rotation API. Live status will be shown in the client area at `/app/`. The incident log starts on the day the service goes live, and no incident has been recorded. If something fails, email support@japanproxies.com with the time, the country code and the error.

## What do we monitor?

| System | What it does |
| --- | --- |
| Proxy gateway | `gw.japanproxies.com`, ports 7777 and 7778: carries your traffic to exit IPs |
| Client area | Credentials, usage, plans and top-ups at `/app/` |
| Checkout | Payment requests for top-ups |
| Payment confirmations | Crediting top-ups after the required confirmations |
| Mobile rotation API | New IPs on dedicated 4G/5G ports |

## Incident history

No incident has been recorded. The log starts on the day the service goes live; each incident will be listed with its date, the system affected, its duration and a short cause once known.

## Why is there no uptime percentage?

Because we have not measured one yet. An honest uptime figure needs months of data, and we will not print a number we have not measured.

## How do I tell an outage from a site that refuses me?

Most failures on East Asian sites are not outages. Three quick checks:

- **Gateway:** an IP-check service through the proxy answers with an IP in the country you asked for. If it does, the gateway works.
- **Exit:** a new session ID gives another exit IP. If the second one works, the first home connection probably went offline.
- **Target:** the site answers other visitors but not you. Then the site is limiting automated or foreign traffic, and its decision applies; see the [acceptable use policy](https://japanproxies.com/acceptable-use/).

Only the first case is a JapanProxies incident, and it will appear in the history above.

## How do I report a problem?

First test the gateway with an IP-check service, as in the [setup guide](https://japanproxies.com/guides/setup/): if that works, the problem is probably the target site. If it fails, email support@japanproxies.com (Email replies within 12 hours, 7 days a week) with the time and time zone, the country code, the tool and the exact error.

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JapanProxies: JapanProxies is a residential proxy provider for Japan, South Korea, Taiwan and Hong Kong: rotating residential IPs billed per GB, with traffic that never expires, paid in crypto with no KYC — no ID, no selfie, no documents.