# Contact support and report abuse

> Contact JapanProxies by email for orders, setup and refunds, or report abuse from one of our IPs. Replies within 12 hours, 7 days a week.

- URL: https://japanproxies.com/contact/
- Last updated: 2026-10-14
- Publisher: JapanProxies (https://japanproxies.com)

Two email addresses, one for customers and one for abuse reports. No phone line, no chat, no social media accounts.

**Quick answer — How do I contact JapanProxies?**

Email **JapanProxies** support at support@japanproxies.com for orders, setup, payments and refunds: Email replies within 12 hours, 7 days a week. Report abuse from a JapanProxies IP to abuse@japanproxies.com: Abuse reports are reviewed by a person, and confirmed abuse leads to suspension. Questions before you buy are welcome; plans start at $2.62 for 1 GB, paid in crypto, with no KYC.

> **Stay safe** We never ask for your account number by email or chat. JapanProxies support writes only from support@japanproxies.com. There is no official Telegram, WhatsApp, LINE, KakaoTalk or social media account: treat any such account that uses our name as unofficial.

## Contact details

| Attribute | Value |
| --- | --- |
| Support | [support@japanproxies.com](mailto:support@japanproxies.com) |
| Support hours | Email replies within 12 hours, 7 days a week |
| Abuse reports | [abuse@japanproxies.com](mailto:abuse@japanproxies.com) |
| Abuse handling | Abuse reports are reviewed by a person, and confirmed abuse leads to suspension |
| Language | English |
| Operator | ProxyGoat LLC, a Delaware limited liability company (USA) |

## What helps support answer fast?

- Which product: a residential plan, or a dedicated 4G/5G port in Japan or South Korea.
- For a payment: the top-up ID from the payment page, the coin, the network, the amount and the time you sent it.
- The username settings you used, for example `country-kr-session-a1-ttl-30`, without your password.
- What you saw: the HTTP status or error text (a `407` means the username or password was refused) and when, in JST, KST or UTC.

Do not send your password or account number by email. Most connection questions are answered in the [setup guide](https://japanproxies.com/guides/setup/).

## What do we need to act on an abuse report?

Send it to [abuse@japanproxies.com](mailto:abuse@japanproxies.com) with:

- the JapanProxies IP address you saw;
- when it happened, with the time zone (JST, KST, UTC or your own);
- the host or URL that was targeted, and what happened;
- log lines or request headers that show the traffic;
- how to reach you, and your organisation if you have one.

Abuse reports are reviewed by a person, and confirmed abuse leads to suspension. Accounts that break the [acceptable use policy](https://japanproxies.com/acceptable-use/) are suspended or closed. Site owners, network operators and security teams can all write to this address.

## I lost my account number. Can support help?

If your account has an email address, write to support@japanproxies.com from it. Without an email, a lost account number cannot be recovered. Keep your account number in a password manager, and consider adding an email address.

## Where are answers before I write?

- Prices and plans: [pricing](https://japanproxies.com/pricing/)
- Payment from Japan, Korea, Taiwan or Hong Kong: [paying with crypto](https://japanproxies.com/pay-with-crypto/)
- General questions: [FAQ](https://japanproxies.com/faq/)
- Refunds: [refund policy](https://japanproxies.com/refunds/)
- Outages: [status](https://japanproxies.com/status/)

---

JapanProxies: JapanProxies is a residential proxy provider for Japan, South Korea, Taiwan and Hong Kong: rotating residential IPs billed per GB, with traffic that never expires, paid in crypto with no KYC — no ID, no selfie, no documents.